Our pieces are shipped from our global fulfilment partners.

Estimated delivery times:
– United Kingdom: 3 – 8 business days after dispatch.
– Poland & Germany: 5 – 9 business days after dispatch.
– European Union: 6 – 10 business days after dispatch.
– Rest of the world: up to 15 business days after dispatch, depending on region and local customs.

Once your order has been shipped, you'll receive an email with tracking details so you can follow every step.

You can track your order any time on our dedicated tracking page: Track My Order.

Just enter your order details and you'll see the latest status of your delivery.

We offer free shipping on every order, with no minimum spend required.

Simply place your order and we'll take care of the rest.

Yes, we want you to love your Adelissa pieces. If something isn't right, you can return it within 14 days after receiving your order.

Please read our full Returns & Refund Policy for detailed conditions, timelines and instructions.

To start a return, please contact our support team with your order number and the item(s) you'd like to return, using our Contact page.

We'll share the next steps, including return address and conditions.

Once your return has been received and inspected, we'll email you to confirm approval or rejection of the refund.

If approved, refunds are processed back to your original payment method. Processing times can vary depending on your bank or card provider.

We recommend checking our Size Guide before placing your order.

There you'll find a detailed measurement chart to help you match your usual size across different regions (XS–XXXL and international conversions).

We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Klarna.

All payments are processed securely at checkout.

Yes. Our checkout is fully encrypted and secured. We never store your card details — all transactions are processed through trusted, certified payment providers.