Our pieces are shipped from our global fulfilment partners.

Estimated delivery times:
– United Kingdom: usually 3–7 business days after dispatch.
– European Union: usually 4–10 business days after dispatch.
– Rest of the world: may take up to 15 business days, depending on region and local customs.

Once your order has been shipped, you’ll receive an email with tracking details so you can follow every step.

You can track your order any time on our dedicated tracking page: Track My Order.

Just enter your order details and you’ll see the latest status of your delivery.

Shipping costs are calculated at checkout and depend on your delivery country and order value.

– Orders of £35 or more: FREE shipping.
– Orders under £35: a shipping fee will apply, shown at checkout.
– Orders where the total is £0 (e.g. voucher covers the full amount): shipping is not included and must be paid by the customer.

Yes, we want you to love your Adelissa pieces. If something isn’t right, you can return it within 30 days after receiving your order.

Please read our full Returns & Refund Policy for detailed conditions, timelines and instructions.

To start a return, please contact our support team with your order number and the item(s) you’d like to return, using our Contact page.

We’ll share the next steps, including return address, conditions and whether any fees apply.

Once your return has been received and inspected, we’ll email you to confirm approval or rejection of the refund.

If approved, refunds are processed back to your original payment method. Processing times can vary depending on your bank or card provider.

We recommend checking our Size Guide before placing your order.

There you’ll find a detailed measurement chart to help you match your usual size across different regions (XS–XXXL and international conversions).

Every Friday, we drop a secret code on one of our social media pages. The first customer to successfully redeem the code at checkout wins a £100 Adelissa voucher.

– Voucher can be applied towards products on our website.
– If the total of your order becomes £0 after using the voucher, you’ll still need to pay the shipping fee.
– Orders of £35 or more (after discounts) qualify for free shipping.

Full details are available on our giveaway page: Win a £100 Gift Voucher Every Friday.