Refund policy

RETURN & REFUND POLICY

We want you to love your Adelissa piece. If something isn't right, we offer a 14-day return policy — you have 14 days after receiving your item to request a return.

To be eligible, your item must be unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase is required.

How to start a return
Please contact us at adelissaclient@gmail.com and we'll guide you through the process and provide the return address and instructions. Getting in touch first helps us process your return quickly and smoothly.

Return approval
To verify the item's condition, we may ask for photos of the item, tags, and packaging.

Return shipping costs
For returns due to a change of mind, sizing, personal preference, or fit, the customer is responsible for return shipping costs. This is made clear at checkout before you complete your order.

For faulty, damaged, or incorrect items, we cover all return costs.

Your right to cancel (UK & EU customers)
If your order was delivered within the UK or EU, you have a legal right to cancel within 14 days of receiving your item, for any reason, under applicable consumer protection law. You then have a further 14 days to return it. Our 14-day policy above goes beyond this minimum. Where you exercise your legal right to cancel, your refund will include the original standard delivery cost.

Damaged, defective, or incorrect items
Please inspect your order on arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue and we'll put it right — a replacement, refund, or another solution.

Non-returnable items
The following cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Items that have been worn, washed, altered, or used
  • Items returned without original tags and packaging

Refunds
Once we receive and inspect your return, we'll let you know if your refund has been approved. If approved, we'll refund your original payment method within 14 days of receiving the returned item. Processing times may vary depending on your bank or payment provider.

Contact
For all return and refund inquiries: adelissaclient@gmail.com